What is the Federal Trade Commission (FTC)? – eCredable

The Federal Trade Commission was established in 1914 as the nation’s consumer protection agency. Its principal mission has been the promotion of consumer protection; the elimination and prevention of harmfully anti-competitive business practices and unfair or deceptive business practices in commerce; and increasingly, consumer privacy, identity theft and data protection in the private sector. In July 2011, the Dodd-Frank Act transferred the consumer protection functions of the FTC to the new Consumer Financial Protection Bureau. Rulemaking and enforcement authority over consumer protection for non-bank institutions and businesses, such as auto dealers and landlords, is retained by the FTC. Visit the Federal Trade Commission at http://www.ftc.gov/.

Consumer Financial Protection Bureau
http://www.consumerfinance.gov/

Federal Trade Commission
Consumer Response Center
Washington, DC 20580
1-877-FTC-HELP (1-877-382-4357); TDD: 1-866-653-4261
www.ftc.gov
The FTC generally does not intervene in individual disputes, but the information you provide may indicate a pattern of violations that the commission would investigate.

For nationally charted banks (“National” or “N.A.” will be part of the name):
Comptroller of the Currency
Consumer Assistance Group
1301 McKinney Street
Houston, TX 77010-9050
1-800-613-6743
www.helpwithmybank.gov

For state-chartered banks insured by the Federal Deposit Insurance Corporation, but not members of the Federal Reserve System:
Federal Deposit Insurance Corporation
Consumer Response Center
2345 Grand Boulevard
Suite 100
Kansas City, MO 64108
1-877-ASK-FDIC (1-877-275-3342)
www.fdic.gov

For federally chartered or federally insured savings and loans:
Office of Thrift Supervision
Consumer Affairs
1700 G Street NW
Washington, DC 20552
1-800-842-6929; TTY: 800-877-8339
www.ots.treas.gov

For federally chartered credit unions:
National Credit Union Administration
1775 Duke Street
Suite 4206
Alexandria, VA 22314-3437
1-800-755-1030
www.ncua.gov

For state member banks of the Federal Reserve System:
Federal Reserve Consumer Help Center
P.O. Box 1200
Minneapolis, MN 55480
1-888-851-1920; TDD: 877-766-8533
www.federalreserveconsumerhelp.gov

For discrimination complaints against all kinds of creditors:
Department of Justice
Civil Rights Division
Washington, DC 20530
www.usdoj.gov/crt

Still Not Sure Who to Contact?
If you can’t figure out which federal agency has responsibility for the financial institution you dealt with, visit www.federalreserveconsumerhelp.gov or call 1-888-851-1920.